Shipping policy
Shipping Policy
Thank you for shopping with PetLuxe.
Processing Time
Orders are typically processed within 1–3 business days.
Shipping Time
Estimated delivery times:
-
United States: 5–15 business days
-
Canada: 7–20 business days
-
International: 10–30 business days
Delivery times may vary due to customs, weather, or carrier delays.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Delayed Shipments
While we strive for timely delivery, PetLuxe is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping fees.